Missing DubPoint

You may experience an error when attempting to assign a DubPoint to a user where it states the DubPoint already exists. The most common cause if that a DubPoint with the same details has already been created.

Unidentified DubPoints can be located in your group by selecting the tab of the same name. This will show a list of the unidentified DubPoints and the number of recordings stored against them. 

 If there is a missing dub.point like the image above, you can move this by clicking on the cross arrow icon and move this to the user.

If you are unable to move the DubPoint contact your group administrator for assistance or send a ticket to Dubber Global Support at www.support.dubber.net or via email support@dubber.net