To make it easier to find a recording, there is the filter icon bar at the top of the page where you can use the following filter options:
- Show Recordings
- Show Voicemail
- Show Tagged
- Show Starred
- Restrict to Dub.Point
When you click on each item, it will sort out your recording by that icon. So for example, if you filtered your recordings by the tagged icon, all your recordings that have been tagged will only appear.
Zoe Smart Words
Zoe is an intelligence engine, which listens to the calls and logs all words spoken. Zoe has a lexicon dictionary, so any spoken word which matches the dictionary is 'tagged'.
Zoe's is an optional service which can be turned on/off. You will need to request this to our support team.
Any recordings that have used Zoe, will have a book icon next to the recording as you can see in the above image.
When you click on the icon you will be taken to a breakdown of the recording. Zoe will highlight all the smart words in the recording.
Against each word is a time stamp of when the word was mentioned in the call. The time stamp is a link. When clicking on this link, it will take you to the time the word was mentioned.
If the same word is mentioned multiple times, they will have an individual time stamp for each word time the word was mentioned.
Number of pages
For all the searches in our portal, we have a limited amount of pages that can be displayed. The total number of pages that can be displayed is 15 which equals to 250 calls/users/groups per search.
There may be a point after capturing so many recordings you go beyond 15 pages on the portal and you may worry that you will have to search through so many pages to find a specific recording. This is not the case, to make the search for recordings easier, we have a tool called Smart Search.
Using Smart Search you can look for recording within a date range or a specific date. You can also look for a recording that has a certain word in the recording (or has been tagged)
The Smart Search can be used as soon as you log into your account. On the recording page, you should be able to see the search bar.
If you click on the icon within the search bar a drop down menu will appear like the image below.
This is where the fun begins!
From here you can search through your recordings using extra criteria's not just the filter functions at the top of the page.
You can use the query field to search for a specific word within your recording library.
For example, if you wanted to check all the recordings that had "test" involved in it, you would enter that word and click search
This would then bring up all recordings that had the word "test" involved.
You can drill this down even further by including a date range within this search.
In the date field, you have a number of options of what dates you would like to add, as soon as you click in that space a drop-down menu will appear and you can use those option to set a date for your search.