If a user is unable to remember their password or enters an invalid username or password, the system will display a message at the top of the login page, as shown below.
If you are unable to remember your password, you may click the “Forgot your password?” link and this will take you to the Dubber Password Retrieval process.
Clicking the “Forgot your password?” link brings you to a dialogue box that allows you to enter your registered email address for password retrieval.
Simply enter your registered email address and the Dubber Portal will email you a link that will enable you to reset your password as shown in the email below:
Once you have received the reset email from Dubber, follow the link. This link will take you to the Change Password page as shown below. Enter a new password and then confirm the password in the Password Confirmation entry. Once you have entered your new password click on the “Change Password” button.
N.B. Ensure your new password meets the minimum password security restrictions.
Successful completion of the password reset will take you directly into the Dubber Portal.