I forgot my password?

You can read this article in Japanese (日本語) | Spanish (español)

This happens to the best of us, you forgot the password to log into your account. 

On the login page, just below the email address and password field you should see "Forget your password". 

When you click on this you will be taken to the screen below, you will need to enter your email address and click on reset password.

You will receive an email from us asking you to reset your password. Click on the link provided and enter your new password. As mentioned before when creating or changing your password for your account.

N.B The password reset email contains a link to reset your password. This is only valid for 20 minutes. Please follow the above steps to reset the password from the Dubber Portal if more than 20 minutes have passed. 

The password must:

• be at least 8 characters long
• include a lower case character
• include an upper case character
• include a digit
• include a special character
• not be a common password
• not be related to your name or email

Once this has been done, and the new password has been accepted, you will be logged into the dubber portal.