How long do we keep recordings?

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The type of Dubber service that you're signed-up for determines how long your recordings are kept in storage.

• Dubber Go: Your Dubber Go subscription with Cisco WebEx Calling and UCM Cloud allows for an unlimited number of call recordings, and each recording can be stored for 30 days.

• Subscription: Call recordings are automatically saved in your account when you finish a call. Your saved recordings can be stored for an unlimited time, and they are deleted when your subscription ends.
• Playback: After a call, you have three days to decide if you want to save the call recording. If you decide to keep the recording, it can be stored for for 30 days.
• On Demand: The length of time you can store On Demand call recordings depends on the type of On Demand plan you have. The duration can be forever, one year, or seven 7 years. You can customise the amount of time by upgrading to a plan with longer retention and additional recording management controls.