It is important to understand what Contributors and Listeners can do if you have teams set up in your account. For more information on how to add and remove teams, see "Teams".
What is a contributor?
A contributor is a user who makes recordings. The only calls a Contributor can listen to are the calls they have created. Contributors cannot listen to calls made by other users.
What is a listener?
A listener is a user who can create recordings just like a contributor, however they are also able to listen to recordings made by other people in their team.
Create a listener
To set up a user to be a listener, login to your Administrator account and go to the home page. Click on the settings icon and select the "Account" option.
Go to the "Teams" tab. This shows all the teams that you have set up in the account.
This example demonstrates how to add a listener to a team named "Example 1".As you can see, this team is currently empty with no users.
Click the "Add" button.
The "Add Team Member" screen shows every user that has been created in the account.
Click on the user you would like to become a listener and this screen appears.
Tick the the "Listener" checkbox to enable the contributor to also be a listener, then click the "Save Changes button.
📌Note: If the user is already placed in a team, all you will need to do is click on the user within the team and the same above box will appear.
On the "Teams" tab, the user is now shown in the list as a "Listener". Now the user can listen to all recordings made by their team.
📌Note: The user is appearing only as a listener because there is no dub.point assigned to the user.