July 2020 — Dubber v1.35 release notes

Dubber v1.35 features new data exporting and retention functionality.

Release date: 5-9 July 2020

Last updated: 15 June 2020

New features

Data exporter

Enabled via a new API endpoint, administrators of DUB AI accounts will be able to extract call data as a csv file from a period of up to 31 days. Data exported in the file includes call participants, whether a call is inbound or outbound, type of recording, service provider, group, and sentiment and tone analysis. This new functionality will allow call information to be displayed within data visualisation tools.

Retention periods

Available via the Dubber portal and API, administrators will be able to define a maximum retention period for call data. Account administrators can choose from preset options or customise their own period, but any product-level period will take priority.

Enhanced authentication

We are introducing an enhanced authentication service that enables us to grow our service securely and provide flexible feature delivery. 

End users will notice the following changes:

• New user interface when creating users.
• New user interface when logging in.
• New user generation and password reset emails.
• Administrators will no longer set temporary passwords for new users. This will be replaced by a self-service process for new users.
• Password reset emails will expire after 12 hours.
• Users will be suspended for 30 minutes following 5 incorrect password attempts

Service providers will notice the following changes:

• New XSI login page for custom domain users who use XSI for authentication. Users of the same domain who do not utilise XSI will follow a link to authenticate with their username and password.

Enhancements and fixes

4182 - Customers who have subscribed to the rest hook event type "dubpoint.delete" will no longer incorrectly see an active dub.point status.

Sandbox release

This update will be released to the Dubber sandbox on June 18th.

Scheduled downtime

In order to release this update there will be a short period of downtime during which you will not be able to access the portal, however recordings will be unaffected. The downtimes for each of our global regions are shown below. Each outage period is expected to last no more than six hours overnight.