August 2020 — Dubber v1.36 and Loader v2.2 release notes

Dubber v1.36 features new visualisation of linked recordings.

Release date: 24-27 August 2020

Last updated: 27 July 2020

New features

Linked recordings

To broaden the cradle-to-grave view of customer interactions, you’ll now be able to see linked recordings. When multiple recordings are associated a link icon will show. Selecting the link icon will present all other associated recordings that took place two hours before or after.

Enhancements and fixes

• Data exporter requests will automatically expire after 48 hours, deleting the request and associated data.
• Gravatar and its avatar functionality has been removed.
• The French translation for ‘custom’ retention options has been updated to ‘personnalisé’.
• Minor bug fixes and improvements to authentication.

Scheduled downtime

In order to release this update there will be a short period of downtime during which you will not be able to access the portal, however recordings will be unaffected. The downtimes for each of our global regions are shown below. Each outage period is expected to last no more than six hours overnight.