Automatic language detection
Account Administrators could previously select a single transcription (and associated AI) language (and accent) for their account. Now, languages can be added from a broad list with Dubber automatically detecting the dominant language within the conversation, using that language for AI processing.
How it helps
Multi-lingual countries like Canada are required to offer business services in both English and Canadian French, meaning conversations could start in either language without prior notice. With the broader shift to businesses becoming more global and more flexible with their communication options, it has never been more important to ensure compliance and the capture of data insights in the customer's language of choice.
Once configured, conversations can occur in any of the configured languages with Dubber automatically assessing the start of each conversation and completing AI processing using the detected language. Dubber supports a range of languages for transcription and other AI intelligence, contact your account team to learn which languages and accents are available to you.
How it is enabled
Automatic language detection is available as an account-wide setting. Once enabled, Account Administrators are required to define a default (fallback) language as well as select the languages their conversations are most likely to take place. The list of languages can be updated at any time with those changes benefiting all subsequently received conversations.
Enhancements & Fixes
DUB-6348 API OAuth tokens can be checked for their validity details using a new v1/token_details API endpoint by using GET on v1/token_details including both client_id and token parameters
DUB-6406 Account level retention periods have been updated to use the start_time (as opposed to the date_created) timestamp - this enhancement is primarily to support customers completing data migrations
EU - 18th May 2021 @ 02:00 CET
UK1 - 19th May 2021 @ 01:00 BST
CA - 18th May 2021 @ 23:00 PDT
US - 19th May 2021 @ 23:00 PDT
JP - 18th May 2021 @ 22:00 JST
SG - 19th May 2021 @ 21:00 SGT
UK - 20th May 2021 @ 00:00 GMT
AU - 20th May 2021 @ 23:00 AEST