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You can use Cisco Control Hub to add Dubber services and enable call recording. This creates an account, adds the user, and assigns a Dub.Point to the user automatically if they don’t have one. You can also disable call recording for a user, which removes the user’s Dub.Point.
Login to the Dubber administration portal, and navigate to the “People” tab.
Check that you have an active Cisco Webex or UCM-C service and a login to Cisco Control Hub. In the “Users” menu, select a user, and navigate to the “Calling” settings.
Select the “Call Recording” option in the menu. Call recording options for the user appear.
To disable call recording for the user, switch o ff the “Call Recording” option. This removes the Dub.Point for the user but does not delete their recordings. This is useful because if call recording for this user is re-enabled in future, all of their recordings are still there .
To enable call recording for the user, switch on the “Call Recording” option. When you switch on c all recording , t he “Call Recording” options expand so you can configure Dubber call recording for this user.
Never: This disables call recording for this user.
On Demand: The user can decide when they want to record calls.
Always: Call recording happens on every call and cannot be paused or stopped. For example, compliance regulations for many banks and financial institutions make it essential to record all calls.
Always with Pause/Resume: The user can pause and resume recording for a call they are on. Pausing a call recording excludes part of a conversation from the recording. It creates a single recording regardless of how many times the recording is paused and resumed. When a call participant pauses or resumes a recording, it applies only to the recording at their end, and does not affect call recordings made by other participants on the call.
Play recording start/stop announcement: A notification message plays automatically a few seconds after the start of the call to inform participants that the call is being recorded. In many locations, it is a legal requirement to tell people when their call is being recorded.
Record voice messaging: Enable this option to send recordings of voicemails delivered to the user into the Dubber Portal.
Recording Reminder Tone: This option plays a short “beep” sound at the interval you select in the “Seconds” menu. This is to remind people on the call that it is being recorded.
Show call recording platform information: This shows information about the user that is required by Dubber to connect the user: Service Provider ID, External Group, and External Identifier. If this platform information is not present, contact the Dubber Support team for assistance.
After you have finished configuring Dubber call recording options for this user, click “Save”.
This creates a Dub.Point for the user. The settings are saved in Cisco Control Hub and the Dubber administrator portal.
To verify that the changes are saved, return to the Dubber portal and refresh the page. The “People” tab now shows the Webex user has been added to Dubber and given a Dub.Point.
Dubber is here to help you throughout the process of activation if you need assistance.