This section aggregates all the recordings captured within the chosen filters. Users can access this page from the clickthrough experience of the Insights dashboard or direct navigation. This page displays essential information about each call, including date, time, call sentiment and a conversation summary generated by AI. This aids in quick scanning and assessment of communication patterns and anomalies across various Moments. Users can filter conversations by date range, topics, media type, and users, the 'Capture Summary' is a dynamic tool for assessing the details and sentiments behind each captured conversation.
Conversation Summary
Each ‘Conversation Summary’ result is accompanied by a succinct AI-generated summary. This provides a quick overview of the conversation contents.
Conversation Sentiment
Each ‘Conversation Summary’ result is complemented by an AI-generated summary and an overall sentiment indicator, represented by an emoji icon for immediate sentiment recognition—positive, neutral, or negative. This sentiment analysis is invaluable for quickly gauging the overall sentiment of the call.
Date of recording and duration
The date, time, and duration are clearly displayed within each call listing on the Capture Summary page, providing essential context at a glance. This design ensures that users can quickly ascertain the timing and length of conversations, which are critical for understanding the interaction, without needing to navigate away from the summary view.
Navigation to ‘Capture Details’
To dive deeper into any interaction, click on a listing to access the 'Capture Details'. This page will offer a more granular view of the conversation and will be explained in detail in a separate help centre article.
Capture Details
Clicking a recording on the Capture Summary screen will allow the user to access the Capture Details of the conversation.
The Capture Detail screen in Dubber Insights is a comprehensive interface that presents in-depth details of each captured conversation, facilitating a deep dive into the data that matters most. Here's how to navigate and utilise the key features of this screen:
Playback Controls
At the top of the Capture Detail screen, you'll find the playback bar, which includes standard audio controls such as play, pause, skip, and a volume adjuster. This allows for easy listening and control of the conversation recording at your own pace.
AI-Summarised Topics
Just below the playback bar, the screen features a list of topics identified by AI as significant within the conversation. These are presented in a summarised form, giving you an immediate overview of the key points discussed without having to listen to the entire recording.
Conversation Chapters
For those who wish to explore the conversation in more detail, the 'Chapters' feature breaks down the transcript into manageable segments. Each chapter is tagged with a concise headline, enabling you to quickly understand the content of the conversation and navigate to the specific parts that are relevant to your needs.
Sentiment
Discover a deeper understanding of the conversation with our 'Sentiment' feature. This tool highlights the overall sentiment throughout the call, distinguishing between positive, neutral, and negative moments.
Simply hover over the sentiment graph to access specific playback related to each sentiment segment. The hover option provides you with a timestamp, allowing you to pinpoint the exact moment in the conversation and listen to the corresponding playback. Enhance your experience by exploring the nuances of sentiment in a user-friendly and efficient way.