Dubber Insights empowers users to contribute to the accuracy and effectiveness of AI-generated data through an interactive feedback system.
Validating AI Moments
Within each summarised topic, users can quickly affirm or contest the accuracy of AI detections with a simple thumbs up or down. This immediate feedback mechanism helps refine the AI's understanding of:
- Moment Detection: Confirm whether the conversation includes a specific Moment, such as a complaint.
- Topic Categorisation: Validate the AI's categorisation of the conversation's topic, ensuring it aligns with the actual content discussed.
In-Depth Feedback for Continuous Improvement
Should the AI's categorisation not match your assessment, a prompt allows you to provide detailed feedback. This feature is designed for users to:
- Suggest the correct topic if the categorisation is inaccurate.
- Offer reasons for disagreements, enhancing the learning curve of the AI system.
Dubber Insights guarantees that all feedback is solely utilised to enhance the AI algorithms. Personal data remains strictly confidential and will not be stored within this process.
Flexibility in Feedback
Users have the flexibility to revise their feedback at any time. This iterative process not only contributes to the system's learning but also ensures that the insights reflect the most accurate information possible.
By engaging with this feedback process, users play a critical role in the continual enhancement of Dubber Insights, driving towards a more intuitive and reliable analytics platform.