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Webex Meetings Account with Cloud Recording Storage
To allow Dubber to retrieve recordings from Webex Meetings, the user must have a Webex Meetings account with cloud recording storage capability. As of 25/05/2021, cloud recording storage is only available for Webex Starter, Business and Enterprise accounts, not for Free accounts. Details on Webex account types and capabilities can be found on the Webex website here, along with instructions on how to set up a Webex account.
Required - Steps to enable Webex Cloud Recording can be found on their website here.
Optional - To enable automatic recordings so that a specific users meetings are always recorded, follow the steps on the Webex website here.
Optional - To enable automatic recordings so that all meetings are always recorded for a specific site, follow the steps on the Webex website here.
In order to use Dubber call recording on Webex Meetings, you must have a valid Dubber account in Dubber. This can be requested through Dubber Support, your Dubber Account Manager or your Dubber authorised Partner/reseller.
The Dubber Admin will then select the relevant Dubber Portal, Group and create an Account for this customer.
You will receive a Welcome email from Dubber to confirm their email and setup their password, which will allow you to log into Dubber Portal to see and listen to their recordings.
Setup Steps for Customers
An email is received from Dubber support with a link to the customers integration setup page.
Follow the link and click on the Authorise Dubber button to be redirected to the Webex authorisation page.
Enter your Webex login and click Sign in.
You will be redirected back to Dubber and a success message will be displayed. This will allow Dubber to connect to the Webex platform and see a list of all users on your account.
Dubber support will contact you to confirm which users to store recordings for.
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