Dubber GO on Cisco FAQs

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Q: What is Dubber Go recording?

A: Dubber Go is a basic call recording solution bundled with your eligible Webex Calling or UCM Cloud subscription. It provides the user access to their recordings via the Dubber portal and app, which includes 30-days storage retention with recording download and delete (single file at a time) capabilities.

Q: Who should use Dubber Go recording?

A: Dubber Go call recording is available for Webex Calling and UCM Cloud users with the need to capture, store and replay all their crucial conversations in a compliant manner. 

Q: Who is eligible for Dubber Go recording?

A: Cisco Webex Calling and UCM Cloud users are now eligible to catch every conversation and meeting powered by Dubber Go. Enabling Webex Calling and UCM Cloud users simply switch on Dubber cloud call recording today at zero cost with unlimited recordings and 30-day storage.

Q: Is Dubber Go available for Webex Teams and video recording?

A: Dubber Go enables Cisco Webex Calling and UCM Cloud to capture voice conversations from calls. It's simple and easy to upgrade to Dubbers paid solution plans Dubber You, Dubber Teams or Dubber Premier. Dubber paid solutions are purpose-built to solve dispute resolution, improve CX, achieve compliance mandates, and more on Cisco Webex Calling and UCM Cloud.

Q: Do I have to Pay for Dubber Go recording?

A: No, Dubber Go is included in your Cisco WebEx Calling and UCM Cloud subscription.

Q: What are the featured benefits of Dubber Go Recordings?

A: Dubber Go feature benefits include:

• Compliant cloud call recording 

• Unlimited number of recordings 

• 30-days storage

• Pause and Resume

Q: Do I need any additional hardware to use Dubber Go recording for my meetings?

A: No Dubber is directly integrated globally into Webex Calling and UCM Cloud

Q: How do I access Dubber Go recordings?

A: Recordings are accessible to the respective recorded user via Dubber portal and App.

Q: Who do I contact if I would like to know more about Dubber product options?

A: Contact either Dubber Support or your Dubber Account Manager and they'll help in identifying an appropriate plan that suits your needs

Q: What is the maximum recording length?

A: Dubber Go recordings are unlimited in length

Q: Are recordings On Demand or Always on?

A: Dubber effectively enables call recording to be configured to business and or user needs. This includes enabling On-Demand recording, Always-on recording, and pause/resume capabilities available on Dubber Go or Dubber's paid solution plan.

Q: Can Recordings be paused?

A: Dubber’s platform will work  with all recording options, these include On Demand, Always-on and Always-on with Pause / Resume.

Q: How do I keep my recordings for longer than 30 days?

A: Dubber Go users’ recordings are retained only for 30 days. Users must upgrade to a paid plan for longer retention and additional recording management controls

Q: How do I download all of my organization's recordings?

A: Dubber Go offers users the ability to download and delete single recordings. Dubber Go does not provide capabilities to bulk download or delete recordings. Users must upgrade to a paid plan for bulk file controls.

Q: How do I access recordings of individual users?

A: With Dubber Go, only the recorded user has access to listen or manage their respective recordings via Dubber portal. Admins cannot access a user recording 

Q: Does Dubber support Legal Hold?

A: Yes, Legal Hold is available, however customers must upgrade to our Dubber Premier or Dubber Premier | Compliance Edition solution plans for our Legal Hold feature

Q: Can recordings be activated by policy?

A: Yes, customer account admins can enable call recording at an account level or per user basis via Cisco's Control Hub portal. Once provisioned in Dubber, recordings get automatically captured and stored in Dubber's Voice Intelligence Cloud

Q: How long are call recordings retained by Dubber?

A: Individual recordings of a user on Dubber Go are stored for 30-days from the time of its creation. After 30 days, the recordings are automatically deleted from Dubber.

Q: How much storage capacity is included for Dubber Go recordings?

A: You will have unlimited storage for your saved recordings which are permanently deleted at the end of the 30-day period for each recorded call. These  recordings are  kept in your account once you have finished a call. To retain your recordings for more than this Dubber Go 30 day period, you can easily upgrade and  secure unlimited storage durations on all captured unified voice data.

Q: Where can I find my Dubber Go recordings?

A: Recordings are accessible to the recorded user in Dubber portal and App.

Q: What security does Dubber Go offer?

A: Dubber’s cloud-native platform leverages cutting edge cloud architecture technologies to design services that our customers and partners trust and enjoy using every day. Our security practices are constantly updated and developed in line with industry best practice to ensure maximum security and protection. Powered by Amazon Web Services, Dubber ensures secure call recording. Dubber is ISO27001 certified, you can download our ISO certificate here and for more information oh how the Dubber platform secures data, visit here

Q: What regions or locations are available to have recording stored in?

A: Dubber is Global, we have recording hubs in Europe (Frankfurt, UK, Ireland), US (East and West regions), Canada, Australia, Singapore and Japan. Dubber’s platform is deployed around the world in sovereign regions, ensuring that all data will always be held within their specified location.

Q: How long until my recordings are available for viewing or distribution?

A: Your captured voice recording is available after the conclusion of your call and will be made only available to you. If you want to bulk download, share or extend your storage beyond 30-days for your captured recordings and voice data, seamlessly upgrade with a click to Dubber's paid solutions plans, enabling you to share, distribute and analyze your recorded unified voice data. 

Q: Is there a limitation on the number of recordings?

A: There is no limit to the number of recordings a user can generate.

Q: Does Dubber provide local support?

A: Dubber has a global reach, with offices all around the world and headquarters in Melbourne, Australia, London, United Kingdom and Dallas, United States of America. Dubber support is provided for our users through our three office headquarters. Dubber’s support team of industry experts can provide support services to customers located anywhere in the world.

Q: How do I contact Dubber’s support?

A: If you are experiencing problems with any aspects of Dubber’s technical platform, you can find the solution to most common problems and errors on our Support page.  The Dubber Support team can be contacted via email at support@dubber.net or through our support webpage support.dubber.net

Q: Do you inform us of maintenance and upgrades to the platform?

A: Dubber provides a minimum of 20 business days notice for maintenance and upgrade plans. These notifications are sent via email and include full release notes of the up and coming release, and also information on any downtime on the system, if required due to the upgrade type.

Q: How can I get an update to my support ticket?

A: Support ticket updates will be via email notification, however if you have created a login to the support portal, at ‘support.dubber.net’ you can check up on your ticket at any time. We also offer support options ranging from standard support with access to the support desk in business hours, all the way to 24/ 7 support desk access.

Q: Do you provide access to white papers and use cases?

A: We provide an array of use cases, white papers and training documentation via our collateral hub once you are a live Dubber customer, all of which is available to be white labeled.

Q: How much does voice AI cost per month?

A: We have a range of AI-enriched solutions designed to empower data-driven individuals and businesses of all sizes to unlock more from their crucial voice data. For more information on our paid solution packages, please visit here 

Q: Can I integrate my voice data and automated workflows with my CRM?

A: Dubber Go users can not access the Dubber API to integrate and or port data. However, if you upgrade to Dubber’s paid solution plans, access to your voice data and insights can be securely synced to your CRM and other business tools via the Dubber API.

Q: What is Dubber AI?

A: Dubber enables each recording to be programmatically and beautifully transcribed using the most appropriate model for your spoken language and industry. 

Dubber's recorded voice data is subjected to a rigorous inspection by AI engines to analyse then understand the tone and sentiment of the conversation as it progresses. This results in powerful insights on a caller level, such as emotions, highlighting keywords or phrases and more. Critically the Dubber platform empowers you to leverage the insights with AI-powered alerts and notifications to take your workflows to the next level.

Q: Can Dubber integrate with my own app and existing business tools?

A: With Dubber Go, users can not access their data through the Dubber API. To integrate your call recording voice data, users will need to upgrade to a paid solution plan. Dubber's Open API makes it simple for developers to integrate and port data to any application or platform.